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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Bodett

March 26, 2026

5  out of  5
rating by Tom Bodett
"My family has been with Rich Hoppe's State Farm office for almost 25 years. Their brand of old-fashioned personal service is too fast becoming a rare thing in the world."
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Mike Nazzaro

March 25, 2026

5  out of  5
rating by Mike Nazzaro
"Amazing group and responsive"
We responded:
"Afternoon, Mike - thank you for your comments - much appreciated. Please know that we are here to help, at any / all times. Rich, Sue, Carrie, Taylor [ Office dogs Kita and Lily ]"
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Marissa Meyers

March 19, 2026

5  out of  5
rating by Marissa Meyers
"Have to love a company that offers exactly what you need, delivers great customer service, and - just as important to me - is a local business right here in Brattleboro. I have State Farm for my car, home, and life insurance, and recently added business coverage as well. Rich and Susan are great! When I needed a quote for business insurance, Susan quickly provided several options and made herself available to talk through any questions. You can probably handle everything online, but I really value the personal connection, which isn't always easy to find. I've also met in the office, so there are plenty of ways to connect depending on what works best. All that to say - huge shout-out to State Farm in Brattleboro for all your insurance needs!"
We responded:
"Hello Marissa - I will admit.... I read your comments 3 times!! 😁❤️ Further, as an Office TEAM we reviewed this together. You value what we value - "personal connection". Thank you SO MUCH for sharing your evaluation of our Agency. We are proud beyond measure! Rich, Sue, Carrie and Taylor [ office dogs Kita and Lily, as well 🐶🐕‍🦺 ] "
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John Wilmerding

March 17, 2026

5  out of  5
rating by John Wilmerding
"I've known Rich Hoppe for years. His staff are courteous anx knowledgable!"
We responded:
"Good afternoon, John - your kind words are extremely appreciated. We enjoy seeing you in the office and as you know, you are always welcome! 😁See you next month. Rich, Sue, Carrie and Taylor [ dogs Kita and Lily as well ] "
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Laurie Panther

March 10, 2026

5  out of  5
rating by Laurie Panther
"Rich and his staff have the personal touch that is missing from so many businesses. AND they really work to give me the best possible deals. I have compared and they really are beating “the other guys” for me."
We responded:
"Hi Laurie - I begin my 33rd year at the end of this month. Customers such as yourself are the reason why I've enjoyed my career with State Farm, over all of these years. Living here seems to bring together the nicest people, customers and neighbors [ often all within the same categories] I'm "told" 😂 that Spring begins in 3 days. Have a wonderful change of seasons, and please let us know if we can help in any way. Rich, Sue, Carrie and Taylor [ dogs Kita and Lily, as well ] "
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TAYLOR wiles

March 5, 2026

5  out of  5
rating by TAYLOR wiles
"Great people, great vibes!"
We responded:
"You're the best, Taylor. Have people told you that your positive energy is infectious? You have a tremendous future in front of you - never change. Rich"
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Robert Archdeacon

February 19, 2026

5  out of  5
rating by Robert Archdeacon
"Rich Hoppe and his people are so helpful and friendly. They make it easy for us customers. Thank you Rich & hos team!"
We responded:
"Hey Robert - thanks so much. You're a joy to have! 😁Rich, Sue, Carrie and Taylor "
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robert pierce

December 1, 2025

1  out of  5
rating by robert pierce
"Ive had State Farm Insurance for 45 years and Rich was my agent for 10 of those years. I apparently was late with my auto insurance on 3 vehicles and State Farm dropped me. No late reminder or phone call from Rich or the company. After wondering where my next bill was i contacted Rich Hoppe's office and was then i found out i was dropped. Yup it was my fault for not paying attention but i would've thought 45 years as a customer would've meant something to Rich and State Farm, they let me know otherwise..."
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Kristin Speer

October 30, 2025

5  out of  5
rating by Kristin Speer
"Excellent experience working with Rich and his team. They were very professional and were able to help us obtain fairly priced insurance in an expedited time period. Would recommend and use again for future insurance needs!"
We responded:
"Hello Kristin - well, as I am reading your comments for the first time.....🤣please allow me to apologize for not responding sooner. THANK YOU for your evaluation. We are very happy that you chose State Farm and our office. Please let us know how we can assist you, in any way. Rich, Sue, Carrie and Taylor [ beautiful, friendly, and loving dogs - Kita and Lily as well ] "
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Marco Tallini

September 25, 2025

5  out of  5
rating by Marco Tallini
"I switched to State Farm several months ago from GEICO because of pricing. But, since switching over, I have had the pleasure of working with Rich and Susan, and they have been wonderful! I have forgotten how nice it is to work with a local agent with a local presence. They are responsive and answer questions quickly."
We responded:
"Hi Marco - we so appreciate your endorsement. We are here to help in any and every way! Rich ands Sue"
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Katherine P.

September 20, 2025

5  out of  5
rating by Katherine P.
"I had an excellent experience working with Sue at State Farm. She was responsive, clear, and practical in helping us navigate a complex insurance situation. After struggling to find solutions elsewhere, she offered straightforward advice and moved the process along quickly. I really appreciated her professionalism and common-sense approach – highly recommend."
We responded:
"Hello Katherine. Your words and sentiment are so very touching. Sue receives endless compliments about her helpfulness and kindness. As a result, I sometimes look beyond her shear excellent in respect to Insurance knowledge. ** We are honored to help you and to gain you as a customer. Insurance really is about relationships and not trying to "see which box" somethings needs to be identified. That's how Sue resolved your circumstance. Thank you again. Rich"
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brian cohen

September 16, 2025

5  out of  5
rating by brian cohen
"Friendly, knowledgeable, flexible, and responsive care for more than 30 years!"
We responded:
"Hi Brian - THANK YOU! I am working in my 31st year - time is an amazing thing. Our 30-year relationship speaks volumes about your trust in our office and State Farm. Enjoy your new bike - and safety first, please! 👍Rich "
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Jean Zeeb

July 25, 2025

5  out of  5
rating by Jean Zeeb
"Sue has been super responsive to all my inquiries. She found me just the right policy for my needs. Amazingly, she knows who I am when I call. In an impersonal world, this really feels like home-town service."
We responded:
""Amazingly, she knows who I am when I call. In an impersonal world, this really feels like home-town service." Thank you so much Jean, for this praise. Of all the benefits of State Farm, Personal Touch, is our foundation. We appreciate YOU, for choosing our office. Have a wonderful Summer! Rich, Sue and Greta. "
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Jack F

July 21, 2025

5  out of  5
rating by Jack F
"I started using Rich Hoppe / State Farm for my insurance needs about 6 years ago after seeing how much my previous company was increasing my costs. I got a quote from Rich that was hundreds of $ less and have been happy with the pricing since. I've had the pleasure of working with Sue Courchesne and can't say enough good about her. Quick and concise answers with the available options explained well. What more do I need from my insurance company?"
We responded:
"Hello Jack - you are so kind to express your positive feelings about our office. Your comments regarding Sue are wonderful to hear - I get the pleasure of working with Sue daily - she is an AMAZING Office Manager. Have a wonderful Summer - Rich, Sue and Greta. "
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Caroline Wills

July 15, 2025

5  out of  5
rating by Caroline Wills
"I cannot thank Susan enough for her assistance today and for helping us to secure homeowners insurance! After being dropped by Travelers Insurance, Susan & State Farm came to our rescue! Being 2nd homeowners from out of state, we were unsure where to turn, it was so nice to receive such quick assistance!!! I highly recommend!!!!"
We responded:
"Good morning, Caroline - this is the ABSOLUTE BEST way to begin my day!! 💗What a wonderful compliment about Sue the Amazing ( what I've called her, forever ) We are very happy to help you with your Seasonal Home - PLEASE tell all of your friends 😁😁 All my best, from beautiful Vermont. Rich "
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Nick Marzano

June 4, 2025

5  out of  5
rating by Nick Marzano
"As usual, they did a great job!"
We responded:
"Morning Nick - what an AWESOME way to start a Tuesday! Thank YOU so much. Rich, Sue, Nikkie & Mary"
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Melinda Graczyk

April 17, 2025

5  out of  5
rating by Melinda Graczyk
"Very friendly and very professional"
We responded:
"Hello Melinda - my sincere apologies for not responding to your kind Google Review., when it was sent. We are here to help, in any and every way. 😀Rich, Sue and Greta"
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Katie Martin

February 2, 2025

5  out of  5
rating by Katie Martin
"Everyone here works so hard to deliver the best customer experience. Friendly and thoughtful service, so glad to have them!"
We responded:
"Good morning, Katie - it is so fun to say, "welcome back."😊 Please know that Sue, Mary, Hunter and I are happy to help you at any time with any thing! "
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Robin Rieske

January 28, 2025

5  out of  5
rating by Robin Rieske
"Quick response to a timely manner! Thank you"
We responded:
"Hi Robin. Thank you for the compliment! We love having you, Brian and family. 😁 "
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David Lucido

January 16, 2025

5  out of  5
rating by David Lucido
"It is good to have a good insurance company but it is much better to have a good insurance agent. I have such an agent, Rich Hoppe of State Farm Insurance here in Brattleboro Vermont. What makes a good agent? Someone who you know will pick up the phone when you call with a problem and who will follow through to make sure everything is good with you. A good agent will have a good staff who will drop everything and provide coverage documentation when you are in the middle of signing to purchase or lease a car. Fortunately I have never had to file a claim in all the years I been a client of Rich but I know with complete certainty that help and a resolution is just a phone call away ."
We responded:
"Good morning, Dave - I'm blushing 😎 I sincerely appreciate your kind and warm comments. We have enjoyed working with you and we will continue to work diligently to live up to your compliments. Have a wonderful 2025. Rich"
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Maggie McKay

December 21, 2024

5  out of  5
rating by Maggie McKay
"Rich and his team are great! Very kind and good at what they do. They have always been fast, reliable and offer good prices. Thanks guys! 😀"
We responded:
"Good morning, Maggie. You are so sweet. It has always been our pleasure to help you and your family, in every way. Have a wonderful holiday and thank you so much for the kind words. "
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Joseph Castricone

December 18, 2024

5  out of  5
rating by Joseph Castricone
"Susan was so wonderful and easy to work with. I can't thanks her enough for her time"
We responded:
"Hey Joseph - but,..... how much did the Christmas cookies impact your happiness? 😁 In sincerity, Susan is marvelous. Marvelous!! As we discussed, as a business owner you rely on the talents of your TEAM as the core of what you do. It was our pleasure to assist you. Have an awesome Holiday. Rich, Sue, Mary and Hunter"
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Steven Cruz

December 17, 2024

5  out of  5
rating by Steven Cruz
"The best service ever thankk you state farm"
We responded:
"Thank you, Steven! 'Best new customer ever!' - Rich, Sue, Mary and Hunter "
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Ida Queler

July 18, 2024

5  out of  5
rating by Ida Queler
"I just relocated to NH and was so happy to find that the people at my new State Farm office are as helpful and professional as they were at my old office in San Francisco. Susan was able to transfer all of my policies easily, she answered all of my questions promptly and was a great communicator. If you are looking for a 5 star experience with an insurance agent, this is the office for you!"
We responded:
"Good afternoon, Ida - WOW!!! Sue is now "dancing down the Hall!!" Receiving a review such as yours is motivating and fulfilling beyond measure. 😁 Our Agency Team of Sue, Nikkie and Mary deliver exceptional customer service every day. Your comments make us proud. As a native Californian myself [ San Francisco Bay Area ] who moved to this AMAZING place 32 years ago, I appreciate the value in making a transition as seamless as possible. Please do not hesitate to reach out in any way - we're here to help. All our best - Rich, Sue, Nikkie and Mary "
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Kirsten Jeppesen

May 17, 2024

5  out of  5
rating by Kirsten Jeppesen
"Nicole Barrows our agent at State Farm has been a complete pleasure to work with. She is attentive and very informative. Nicole did an amazing job putting together a Home owners and auto insurance package for us. She was extremely thorough and very knowledgeable as well as researching anything she was not directly aware of. We are grateful for her work and so happy to find an agent who is so committed to her job. I highly recommend working with her. Thanks Nicole. Kirsten Jeppesen - Very Pleased customer"
We responded:
"Good afternoon, Kirsten - your review of Nikkie's assistance is very appreciated. I am proud beyond measure with the level of Customer Service that is provided in our office. Nikkie is a "high-flyer" - my Agency and State Farm are extremely fortunate to have her representing us. All my best - Rich "