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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Shallenberger

June 24, 2026

5  out of  5
rating by David Shallenberger
"Rich Hoppe has been our insurance agent for many years. He is dependable, responsive, and he cares. I wouldn't think of consulting anyone else."
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Nancy Morris

June 17, 2026

5  out of  5
rating by Nancy Morris
"I love it when my State Farm Agent’s office is one step ahead of me! Just before I got ready to call about a new car, Susan called ME and said she could send my new car’s id card to my email! Wow…what GREAT service. In addition to our home, cars and life insurance, we have Trupanion Pet Insurance through them. It’s really paid off for our accident prone Portuguese Water Dog!"
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Robert Ruhl

May 8, 2026

5  out of  5
rating by Robert Ruhl
"Very pleased with the service at this State Farm Agency! After my accident, Rich, Susan and Carrie showed sincere concern for my wellbeing and were very helpful to me in filing my claim. At The risk of sounding Like a TV jingle, I felt that… like a good neighbor, State Farm was there! Thank you. Robert R."
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Carol Potvin

May 1, 2026

5  out of  5
rating by Carol Potvin
"Locally owned, friendly and fast, old-fashioned customer service."
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Lisa Holland

April 28, 2026

5  out of  5
rating by Lisa Holland
"I have my auto, home and small business policies all listed with this insurance company for years now and I’m extremely happy with their services. Whenever I have a question someone gets back to me promptly and kindly answers my questions."
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mary lafayette

April 17, 2026

5  out of  5
rating by mary lafayette
"Cordial, friendly, and a good communicator. I enjoyed the personal touch that he brings to the business"
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Stefanie

March 28, 2026

5  out of  5
rating by Stefanie
"Wonderful service. Susan was extremely helpful and helped me get set up quickly and efficiently. She provided good information and suggestions regarding the auto insurance I needed for the car I was on my way to purchase."
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Carol Crosier

March 27, 2026

5  out of  5
rating by Carol Crosier
"I obtained a supplemental health insurance plan for about half the price I was paying. No pressure salesmanship. Great service."
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Timmy P

March 27, 2026

5  out of  5
rating by Timmy P
"Rich Hoppe's office provided an excellent experience for me. Susan was outstanding to work with. She helped me dial in the right home owners and car insurance policies for my needs. Susan answered many questions that I had in a timely fashion and was so friendly and nice to speak with. I couldn't have had a better experience."
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Tom Bodett

March 26, 2026

5  out of  5
rating by Tom Bodett
"My family has been with Rich Hoppe's State Farm office for almost 25 years. Their brand of old-fashioned personal service is too fast becoming a rare thing in the world."
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Mike Nazzaro

March 25, 2026

5  out of  5
rating by Mike Nazzaro
"Amazing group and responsive"
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Marissa Meyers

March 19, 2026

5  out of  5
rating by Marissa Meyers
"Have to love a company that offers exactly what you need, delivers great customer service, and - just as important to me - is a local business right here in Brattleboro.

I have State Farm for my car, home, and life insurance, and recently added business coverage as well. Rich and Susan are great! When I needed a quote for business insurance, Susan quickly provided several options and made herself available to talk through any questions.

You can probably handle everything online, but I really value the personal connection, which isn't always easy to find. I've also met in the office, so there are plenty of ways to connect depending on what works best.

All that to say - huge shout-out to State Farm in Brattleboro for all your insurance needs!"
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John Wilmerding

March 17, 2026

5  out of  5
rating by John Wilmerding
"I've known Rich Hoppe for years. His staff are courteous anx knowledgable!"
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Laurie Panther

March 10, 2026

5  out of  5
rating by Laurie Panther
"Rich and his staff have the personal touch that is missing from so many businesses. AND they really work to give me the best possible deals. I have compared and they really are beating “the other guys” for me."
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TAYLOR wiles

March 5, 2026

5  out of  5
rating by TAYLOR wiles
"Great people, great vibes!"
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Robert Archdeacon

February 19, 2026

5  out of  5
rating by Robert Archdeacon
"Rich Hoppe and his people are so helpful and friendly. They make it easy for us customers.
Thank you Rich & hos team!"
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robert pierce

December 1, 2025

1  out of  5
rating by robert pierce
"Ive had State Farm Insurance for 45 years and Rich was my agent for 10 of those years. I apparently was late with my auto insurance on 3 vehicles and State Farm dropped me. No late reminder or phone call from Rich or the company. After wondering where my next bill was i contacted Rich Hoppe's office and was then i found out i was dropped. Yup it was my fault for not paying attention but i would've thought 45 years as a customer would've meant something to Rich and State Farm, they let me know otherwise..."
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Kristin Speer

October 30, 2025

5  out of  5
rating by Kristin Speer
"Excellent experience working with Rich and his team. They were very professional and were able to help us obtain fairly priced insurance in an expedited time period. Would recommend and use again for future insurance needs!"
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Marco Tallini

September 25, 2025

5  out of  5
rating by Marco Tallini
"I switched to State Farm several months ago from GEICO because of pricing. But, since switching over, I have had the pleasure of working with Rich and Susan, and they have been wonderful! I have forgotten how nice it is to work with a local agent with a local presence. They are responsive and answer questions quickly."
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Katherine P.

September 20, 2025

5  out of  5
rating by Katherine P.
"I had an excellent experience working with Sue at State Farm. She was responsive, clear, and practical in helping us navigate a complex insurance situation. After struggling to find solutions elsewhere, she offered straightforward advice and moved the process along quickly. I really appreciated her professionalism and common-sense approach – highly recommend."
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brian cohen

September 16, 2025

5  out of  5
rating by brian cohen
"Friendly, knowledgeable, flexible, and responsive care for more than 30 years!"
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Jean Zeeb

July 25, 2025

5  out of  5
rating by Jean Zeeb
"Sue has been super responsive to all my inquiries. She found me just the right policy for my needs. Amazingly, she knows who I am when I call. In an impersonal world, this really feels like home-town service."
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Jack F

July 21, 2025

5  out of  5
rating by Jack F
"I started using Rich Hoppe / State Farm for my insurance needs about 6 years ago after seeing how much my previous company was increasing my costs. I got a quote from Rich that was hundreds of $ less and have been happy with the pricing since. I've had the pleasure of working with Sue Courchesne and can't say enough good about her. Quick and concise answers with the available options explained well. What more do I need from my insurance company?"
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Caroline Wills

July 15, 2025

5  out of  5
rating by Caroline Wills
"I cannot thank Susan enough for her assistance today and for helping us to secure homeowners insurance! After being dropped by Travelers Insurance, Susan & State Farm came to our rescue! Being 2nd homeowners from out of state, we were unsure where to turn, it was so nice to receive such quick assistance!!!
I highly recommend!!!!"
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Nick Marzano

June 4, 2025

5  out of  5
rating by Nick Marzano
"As usual, they did a great job!"